Espiritu Shipping Policy
Domestic Shipping (USA)
We ship as fast as we can so you can start enjoying your purchase. Most orders are processed and out the door in the very same day we receive your order on Monday through Friday (excluding holidays), but transit time can take up to 5 days, depending on your distance from Texas. For orders placed with expedited, 2nd day air shipping we use UPS, so transit time only applies to weekdays and we cannot ship to PO boxes. 2nd Day Air orders placed by 2pm MST, Monday-Friday, will ship same day (except for on holidays due to warehouse closure). Please contact us if you have any shipping questions at firstname.lastname@example.org. Also, please add any extra delivery instructions to the comment section of your order.
International Orders (anywhere besides USA)
We currently offer free shipping via DHL express to Australia, the UK, Japan, South Korea, Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Switzerland, Austria, Luxembourg, Poland, Denmark, Norway, Sweden and Finland.
International shipments require additional duties and taxes to be paid by the customer at the time of delivery, which are not covered in our shipping rates.
If you have any questions, feel free to contact us at email@example.com.
RETURNS, REFUNDS & EXCHANGES POLICY
Thank you for your purchase! We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
Have questions about sizing and fit? Reach out to us with your questions at firstname.lastname@example.org ; Remember, your Espiritus are designed to fit snug as they'll break in to mold around your feet.
At Espiritu, of course we want you to be happy with your item. Therefore, we always give you the opportunity to return the item in 30 days.
If your return or exchange is domestic (within the USA), please reach out to us at email@example.com so they can provide you a free label.
If your return or exchange is international (outside of the USA), we can still help you out!
Send back the item with optional postal service to:
Espiritu, 1218 Texas Ave, El Paso, TX, att. Warehouse.
We're here to help!! If you need help please send us an email to firstname.lastname@example.org to receive a packing slip. Let us also know which items in your order you wish to return so we can fill out the commercial invoice correctly. The cost of return shipping will be deducted from your refund.
The only condition is that the goods will be returned in the original condition, which means that it is not used. Always attach the original packaging and any labels.
If you receive a defective or wrongly supplied product, please contact us as soon as possible. It must be done within 14 days for a wrongly supplied product, and within two months of a claim.
Normally it takes about two weeks after you have sent your return to us before receiving any reimbursement. In exceptional cases, it can take up to 30 days for a refund, which is the maximum time required by federal law.
All sale items are final, this includes, but is not limited to, Black Friday, Cyber Monday, Hispanic Heritage Month, End of Season Sale etc.
Discount codes such as 10% off when you subscribe to our website are excluded and can be returned or exchanged.
If the received item is defective or incorrect, an exchange or return can be issued at no cost to you.
If you have any questions concerning our return policy, please contact us at: